Computer just crashed? Is your Network down?
Need a service technician on site .... now!?!

• Onsite Computer Repairs
• Network Connectivity Issues
• Emergency Data Recovery

If you need fast, immediate onsite service, you have come to the right place. You can call us (or book online) 24 hours a day, 7 days a week to request an onsite service call and we will be at your door within 24 hours, often on the same day you call.

Within minutes of your online or telephone request, a dedicated Digital Networking Group service manager will be on the phone with you, reviewing your service request, and dispatching a professional, friendly and qualified service technician to get you up and running quickly.

When you call Digital Networking Group, you are getting a computer technician that is unmatched in there ability to respond quickly and effectively to all your computer and network service needs.

Your service request is reviewed by a qualified Digital Networking Group Service Manager who will be calling within minutes of your initial call or online service request with a free consultation helping to give you a clear expectation of what a service call can accomplish and what it may end up costing.

SAVING YOU MONEY
We are always looking at how to help you save you money. Many times, if we are able to solve your computer problem quickly with guidance over the phone, we will do that without charge or offer you paid telephone support at less cost than a service visit.

If you are due free tech support on your issue from a hardware or software vendor or an Internet service provider, we will tell you so and guide you on who to call. If we feel your machine is not worth fixing, we will tell you that too - even if it means us losing a service call. We don't make any money doing all that, but we know what makes good service. Hopefully, when you really need us, you'll be able to trust that we are serving your best interests. Some of our best customers started out this way, getting free consultations over the phone.

ENSURING QUALITY SERVICE
If we do proceed to a service call, your service manager will assist the technician to carry out your request with all the available tools at our disposal from the technicians we employ. This way you benefit from all of our available talent, not just the technician onsite. Of course, we fully guarantee the work of every technician who serves you.

FAIR BILLING - NO TRAVEL FEES
If and when we come out to your home or office for an onsite service call, you will only be charged for the time the technician is actually there, not for their travel time. We do require a one hour minimum service call but that is the only restriction. If your problem is solved within the hour, you are entitled to use the technician's time for the remainder of the hour, tuning your system, tutoring you on proper care of the machine or the use of software.

15 MIN INCREMENT BILLING
If your work requires more than our one hour minimum, we will first give you an estimate for that additional time. That estimate will be the most you will pay and it may even be less since we charge in 15 minute increments. As an example, if we work for 90 minutes, you will pay for 90 minutes, not rounded up to 2 hours. The only time the estimate would be exceeded is if we discover something new about your computer that needs attention and was not previously reported. If this happens, all work will stop for your consultation and permission to proceed. In other words, you are in control of the cost at all times.

MAKE THE COMPARISON
If your computer needs work, compare our service to taking your computer in to a shop. You will break down the computer, put it in your car, drive down to the service store, and first, get an estimate. This estimate will likely cost you between $55 and $100 and can take up to 4 days to get. At Digital Networking Group, we charge you a minimum one hour service call and we actually work for that hour! Plus, we come right to your door within 24 hours!

If you need immediate telephone computer or network tech support and cannot get help from your Internet Service Provider or your computer system builder, we can help. Digital Networking Group's entire staff of computer and network technicians are specially identified according to their expertise. Within minutes of your telephone call (or online support request) we can tap one of our experts to call and assist you right over the phone.We can coach you on software programs, networking issues, troubleshooting/diagnosing a hardware issue, or provide you with specialized expert consultations on a variety of technical issues. Phone time is billed in 15 minute increments and starts only from the time our designated technician calls you. As with our onsite service calls, the initial consultation with one of our Digital Networking Group service managers is free of charge.
Why would you want to buy a system from Digital Networking Group?

If you are shopping for a new computer system, you will find similar quality of components amongst all the major brands. But what will really make the difference is the nature of your service and warranty protection.

Virtually all of the major brand names that sell on the Internet and through retail are not in the business of service at all. They farm out that job to companies like us.

WILL YOUR WARRANTY REALLY COVER YOU ?
This is a crucial distinction. Digital Networking Group is, first and foremost, a service company that also happens to build computers, not the other way around. This gives us a lot of latitude to provide a total service package to our warranty customers.

Here is an example:
Let's say that your hard drive crashes under warranty. A warranty technician is only authorized to replace that hard drive. He is not only not responsible to save your information on the old hard drive, he is not even allowed to. We know because we provide warranty service for other companies in just that situation.
With Digital Networking Group, the warranty service is provided by our own technicians. It is "in house" . This allows us to utilize our technicians for both warranty and non warranty service in the same call. So we can offer a service on-the-spot (like backing up your hard drive data) or even provide it as a customer service if we choose to.

NEED TO COMBINE PARTS?
Do you have an old hard drive you want to move into your brand new system and have extra storage? Why not? Do you want to make any upgrades to it? Well, be careful When you buy a system from Dell, HP/Compaq or Gateway, if you want to upgrade the machine after you buy it, take that old hard drive from an old machine and move it in as a 2nd drive, even upgrade the memory, you will almost always VOID the warranty! If you ask Digital Networking Group to do that for a Digital Networking Group computer, it does not. We are much better able to serve you.

All our machines come with 1 year onsite warranty service (you can purchase more time if you want) and we perform that service. Plus, if the warranty service requested ends up being software related, we can perform that service right then and there at your option. With a Dell, Gateway or Compaq, you would have to start all over. The warranty guy would leave and you would then need to hire a company like us anyway. This way it is all rolled into one service. Given these advantages, we can't imagine why anyone would consider buying computers anywhere else. We don't make much money on them, they are really just a good customer service to provide them to you.

Why would you want to buy a system from DNG?
Digital Networking Group is a service company that builds computers. We are not a computer company that simply "tacks on" service. This is important because in today's market, you may very well want to combine parts from older computers. This is not always easy to do with another manufacturer.